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Standard Telephone Support is provided from 8:00 A.M. to 6:00 P.M. Monday through Friday Central Standard Time (CST) by calling 817.545.9076 or via pager at 800.815.4171 (nationwide toll-free). Our Standard Telephone Support Rate is $45.00 per hour charged in quarter hour increments. Please be sure to leave your full name, company name and telephone number(s) where you can be reached when leaving a message.
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Facsimile Support (24x7) is available at 603.457.3071 or 603.375.5895.
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E-Mail Support (24x7) is available at support@argentsoft.com.
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Emergency After Hours, Holidays and Weekend Telephone and Onsite Support are billed at the hourly rate of $70.00 per hour.
If you have encountered a bug or problem in any ArgentSoft product, please report it via e-mail, facsimile or telephone for our review. Be as detailed as you can in your explanation of the problem. All ArgentSoft developed software comes with a Problem Ticket Form on the Data Menu that we encourage you to use whenever you encounter a problem. In addition, you can access the Error Log on the Admin Menu to print the programming information/code associated with the problem.
All products come with free 30 days (from the date of the first contact) telephone, facsimile and e-mail support.
For additional support information and plans please read the technical support options literature provided with your product(s).
